Privacy Policy & Terms of Service

Part A

Phyllora Privacy Policy

Governing how we collect, use, disclose, and safeguard your information across our website and shipping services.

1. Introduction

Phyllora Enterprises Limited (“Phyllora Logistics,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our shipping and dispatch services, or interact with our online platforms.

By accessing our website or utilizing our logistics services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide, manage, and optimize our freight, dispatch, and customs clearance services:

Personal Identification Data:Name, email address, phone number, billing address, pickup/delivery address, and government-issued identification (where required for customs pre-clearance and KYC).
Consignment & Cargo Data:Descriptions of shipped items, invoice values, Harmonized System (HS) codes, package dimensions, weights, and recipient details.
Payment & Transactional Data:Payment records, transaction history, and invoicing details (processed via secure, third-party payment gateways).
Technical & Usage Data:IP addresses, browser types, device information, and site interaction data collected via cookies and tracking technologies to improve our web performance.

3. How We Use Your Information

We use the collected information for the following operational and regulatory purposes:

Service Execution:To process, weigh, package, clear, track, and deliver your shipments.
Customs Compliance:To pre-audit import/export documentation, verify tariff classifications, and liaise with relevant customs and port authorities.
Customer Support:To send tracking updates, dispatch notifications, invoice reminders, and respond promptly to inquiries.
Marketing & Communications:To inform you about updates to our SME Shippers Program, rate adjustments, or promotional campaigns (you may opt out at any time).
Legal Compliance:To prevent fraud, adhere to international trade regulations, and comply with applicable statutory laws.

4. Information Sharing & Third-Party Disclosure

Phyllora Logistics does not sell, trade, or rent your personal data to third parties. We share your information only under the following necessary conditions:

Fulfillment & Transport Partners:We share necessary consignment details with verified airline, ocean, ground transit, and partner carrier networks to execute global and local delivery.
Customs & Regulatory Authorities:We disclose shipping invoices, receiver details, and item breakdowns to government bodies, port officials, and border agencies for legal clearance.
Service Providers:Trusted third-party vendors who assist in website hosting, payment processing, or tracking software integration under strict confidentiality obligations.
Legal Obligations:If required by court order, law enforcement, or to protect the rights, property, and safety of Phyllora Enterprises Limited and its clients.

5. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal and cargo data against unauthorized access, loss, alteration, or disclosure.

However, no digital transmission over the internet or storage system can be guaranteed 100% secure.

6. Data Retention

We retain your personal and shipping records for as long as necessary to fulfill the services requested, meet statutory tax/accounting requirements, and resolve potential customs or delivery disputes.

7. Your Data Rights

Depending on your jurisdiction, you have the right to:

Request access to the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Request the deletion of your personal data (subject to legal or regulatory retention mandates).
Opt-out of marketing communications.

To exercise any of these rights, please contact our support team at support@phyllora.net.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date." Continued use of our services following updates constitutes acceptance of the modified policy.

Part B

Terms and Conditions for Phyllora Logistics

Effective Date: September 19, 2026 · Company: Phyllora Enterprises Limited (operating as Phyllora Logistics)

1. Acceptance of Terms

By booking a shipment, requesting a quote, dropping off cargo, or using the website of Phyllora Enterprises Limited (“Phyllora Logistics”), the customer (“Shipper,” “Client,” or “User”) agrees to be bound by these Terms and Conditions.

2. Services Provided

Phyllora Logistics provides intake, packaging, volumetric weight optimization, customs pre-clearance documentation audits, and freight consolidation/forwarding services via air, ocean, and ground transport networks.

Phyllora Logistics reserves the right to refuse, halt, or return any consignment that fails safety checks, lacks proper documentation, or violates international shipping laws.

3. Shipper Warranties & Customs Declarations

The Shipper warrants and guarantees that:

All descriptions, valuations, quantities, and Harmonized System (HS) code details provided on commercial invoices and packing lists are 100% truthful, complete, and accurate.
The parcel does not contain Prohibited Items (including but not limited to illegal drugs, explosives, firearms, hazardous materials, counterfeit goods, or contraband under local and international laws).
The cargo is properly packaged or submitted to Phyllora Logistics for professional packaging to prevent damage during transit.

4. Inspections & Customs Pre-Clearance

Right to Inspect:Phyllora Logistics and its authorized partners reserve the right to open and inspect any package or container without prior notice for safety, security, or customs verification purposes.
Customs Delays & Duties:The Shipper is solely responsible for all statutory import duties, taxes, fines, demurrage, or storage fees levied by government or port authorities due to mis-declared goods, inaccurate paperwork, or unpaid tariffs.

5. Rates, Weights & Payments

Volumetric vs. Actual Weight:Freight charges are calculated based on whichever is higher: the actual weight or the dimensional (volumetric) weight of the package.
Re-Weighing & Re-Measuring:Final shipping costs are determined upon intake inspection at our operations facility. Phyllora Logistics reserves the right to re-weigh and re-measure items and adjust quotes accordingly before dispatch.
Payment Terms:All freight fees, packaging costs, and clearance charges must be paid in full prior to cargo dispatch unless an explicit credit arrangement has been agreed upon in writing.

6. Limitation of Liability

Scope of Liability:Phyllora Enterprises Limited’s total liability for loss, physical damage, or non-delivery of Shipment caused directly by our gross negligence shall be capped at the actual declared value of the goods or $100 USD per consignment (whichever is lower), unless additional cargo insurance was explicitly purchased prior to transit.

Exclusions: Phyllora Logistics shall not be liable for:

Delays, losses, or demurrage resulting from customs inspections, border holds, or administrative paperwork flags beyond our control.
Indirect, incidental, or consequential damages (including loss of business revenue, profit, or market opportunity).
Damage arising from improper packaging performed by the Shipper prior to drop-off.
Events of Force Majeure (weather conditions, port strikes, government acts, war, or natural disasters).

7. Claims & Disclaimers

Any claim for damaged or missing Parcel must be submitted in writing to Phyllora Enterprises Limited within 7 business days of package delivery (or scheduled delivery date in case of total loss).

Failure to report claims within this period waives all rights to compensation.

8. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where Phyllora Enterprises Limited is incorporated.

Any disputes arising from these terms shall first be addressed through good-faith negotiation before escalating to legal arbitration.

9. Contact Information

For questions regarding these Terms and Conditions or Privacy Policy, please reach out to:

Phyllora Enterprises Limited

Email: support@phyllora.net

Website: www.phyllora.net

Contact Desk: phyllora.net/contact